Privacy Policy

1. Information Collection

We collect several types of information from and about users of our Services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, address, email address, phone number, vehicle information (make, model, VIN), and payment information. We collect this information when you schedule an appointment, request a quote, subscribe to our newsletter, or make a purchase.
• Non-Personal Information: This includes information that does not directly identify you, such as your IP address, browser type, operating system, referring website, pages you visited on our site, and the dates and times of your visits. We collect this information through cookies, web beacons, and other tracking technologies.
• Communications: We retain copies of any communications you send to us, including emails, chat logs, and phone calls.

2. Use of Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to schedule appointments, provide accurate quotes, perform car repairs and maintenance, process payments, and improve the overall quality of our services. This includes analyzing website usage patterns to enhance user experience.
• Communicating with You: We use your contact information to send you appointment reminders, service updates, promotional offers, and other important information. You can opt-out of receiving promotional emails at any time by following the unsubscribe instructions in the email.
• Personalization: We may use your information to personalize your experience on our website and tailor our services to your specific needs and preferences. For example, we may recommend specific services based on your vehicle's make and model.
• Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and protect our rights and interests.
• Analytics: We analyze non-personal information to understand how users interact with our website and services, identify trends, and improve our offerings.

3. Data Security

We take the security of your personal information seriously. We implement a variety of security measures to protect your data from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use industry-standard encryption technologies to protect sensitive information, such as payment information, during transmission.
• Firewalls: We use firewalls to prevent unauthorized access to our systems.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We provide regular training to our employees on data security best practices.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

4. Cookies

We use cookies and similar tracking technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your computer or mobile device when you visit a website.

We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the basic functionality of our website and enable you to navigate the site and use its features.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. We use this information to improve the performance and usability of our website.
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your language settings and login information.
• Advertising Cookies: These cookies are used to deliver targeted advertisements to you based on your browsing activity.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may affect the functionality of our website.

For more information about our use of cookies, please see our Cookies Policy.

5. Third-Party Links

Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes to this policy on our website and update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

7. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

AutoPro Mechanics
1420 NW 56th St
Seattle, WA 98107
Phone: (206) 555-2886
Email: [email protected]

We are located in the heart of Ballard, a neighborhood known for its maritime history and Scandinavian heritage, and easily accessible from all parts of Seattle.

Our Data Protection Officer is Astrid Olsen, who can be reached at the email address above.